But Zhan Yan didn't take it seriously, she came here to make money, unlike these children, who are in a small circle here! Also interesting.

I was folding clothes all morning, and everyone ordered dinner at noon. Zhan Yan was not in the mood. He sat on that plastic footstool all morning, and now his back hurts!

She got up and went to the supermarket next door to buy two breads, and went back to the place to fold the clothes to eat, because this place is not big and there are so many things to do!

The pantry is for the three assistants and the boss to eat!

The entrance of the live broadcast room is for the customer service staff to eat, but the brackets (only for the customer service staff who eat hot dishes!) So Zhan Yan, a bread eater, just hang out with the people in the packing department at the folding clothes side!

But it is not a department, and the people in the packaging department are also very exclusive!

In a word, the feeling of Zhanyan's first day at work is that this company is childish like a university dormitory!

The work in the afternoon is still to fold clothes, and then there are courier returns one after another. At 7 o'clock in the evening, next door, the anchor's voice is very enthusiastic, and the room here is "turning on the lamp" to fold clothes! Zhan Yan didn't communicate much with these "seniors", because when he opened his mouth, these seniors interrogated them like checking household registration! If they act like they don't want to answer, they will still be unhappy, this is also... Absolutely!

At nine o'clock, all these returns were finally resolved!

However, it is not over! The next step is to fold and repackage these clothes and assign them to manufacturers! Then record, pack!

In this way, was busy until eleven o'clock at night, and Zhanyan, who applied for a customer service job, didn't even touch the computer!

In the next few days, Zhanyan's working mode is like this. Occasionally, he will go to the room in front of the live broadcast room to fold the clothes that the anchor tried on last night! Also ironing new arrivals! After a period of time, due to Zhanyan folding those clothes every day, all ten fingers were dry and cracked! Although she flushed her hands with water every two or three hours, it didn't do much!

Just when Zhanyan thought she was going to fold her clothes like this, Sister Liang came and shouted, "Zhanyan, come and learn about customer service!"

Zhanyan washed his hands and went to the customer service side. Zhanyan sat next to Sister Liang. Sister Liang glanced at Zhanyan and said with disdain, "Are you typing fast?"

Zhan Yan replied humbly: "It's okay!"

Then Sister Liang taught Zhanyan how to reply on the computer. Zhanyan glanced at it, and she was basically in the meeting. When she saw the news, she replied.

Six computers share one account, so everyone responds to the customer's message, and whoever sees it replies, maybe this customer was replied by customer service No. 1 before, and now asks a question again, just when customer service No. 2 sees it, that's ok Look through previous chat records and reply to customer messages appropriately!

"Who replied to this message?!" Sister Liang's sharp voice sounded in her ears, as if a serious problem had occurred.

Zhanyan glanced at Sister Liang's screen, and the content displayed on it was what he just replied: "I replied, what's wrong?"

Sister Liang pointed to the words on the screen: "This customer sent the clothes with holes, why didn't you say a few words, why did you directly compensate them for the cost of three yuan?"

"Otherwise what should I do?"

"You should first tell him that this is caused by a transportation problem and ask him to return it! He does not agree to return it, and you will compensate the ternary psychological comfort fee!"

Zhanyan pulled out the chat records on the computer, and in the face of Sister Liang's irritability, she explained kindly: "Sister, take a look, the customer service has already replied that this is a transportation problem, although this excuse is stupid, but The words you gave are listed above. I have responded as required, but the customer's anger has not been extinguished! Also, we can't earn three yuan for a single piece of clothing, right? Our customer service requirements say that we can make up for customers 3-8 yuan! If this order is returned by the customer, we will pay the shipping fee, and the loss will be more than 3 yuan!"

What Sister Liang didn't expect was that she was beaten by a new employee who had just sat in the customer service seat for less than an hour! This man is still his apprentice! She couldn't hang up on her face!

The three assistants in the pantry next to them were watching a short video, and when they heard there was a dispute here, the three of them just glanced over and said, "What's the matter? Pay attention to the newcomers!" Okay! These three assistants don't care whether the cause of the matter is right or wrong, it's all about their own old people! In their cognition, they don't think a newcomer will understand anything!

Several customer service staff next to him also booed: "Yeah, how can an apprentice talk to a master like this?"

"Sister Liang, your apprentice is so arrogant!"

"Little apprentice, our clothes are very cheap, and some customers who are looking for faults hear that we ask them to return the goods, and they hesitate! The things in our house are very cheap, so most people don't think about it because of these 20 or 30 yuan. We wrote a note according to our requirements, and then went to the courier station to deliver it. They felt that these few money items were not worth a toss! So in the end, they will not refund, and then we don't have to return our money, understand? ?

If they really want to return it, we will subsidize it with money at this time to prevent customers from returning as much as possible! We all know what you are saying, but our job is to sharpen the temperament of customers! Let's see who compromises in the end! Three yuan is not much, but every customer gives three yuan, and our company can't bear it! "An elder sister from the computer next door gave Zhanyan the facts and reasoned!

Now Zhan Yan is silent, but she doesn't agree! Because she knows that each piece of clothing that sells for more than 20 yuan is only a few yuan for the price of the item, and the subsidy is three yuan. In the work that followed, Zhanyan did see that there were so many customers who reported problems with their clothes! And when folded clothes, also found a lot of returned defective products! Therefore, there is a problem with the selection of this anchor, but they have seized the customer's psychology, that is, things are cheap, and if they are bad, they will be bad!

In the afternoon, the customer service staff are not busy here, and there are not enough people on the return side, so Zhanyan went to fold the clothes again!

A new girl arrived today, and these "seniors" questioned the girl again like checking her household registration.